Pickleball courts in Highland, San Bernardino County

My husband and I wanted to get a gym membership and we were looking for a small gym that isn’t crowded. We appreciated that the front desk staff told us we could pay month-to-month without needing to keep our debit or credit card on file for automatic withdrawals. So we decided to pay for the first three months in advance to see if we like it, but when we went to pay for the next few months in advance again, we were informed that we now had to put our debit card on file. I asked to speak to the manager, who explained that this policy has changed due to members not paying their monthly fees while continuing to work out. My concern is why that the receptionist didn’t stop those members when they scanned in or call them to inform them that they could not continue using the gym if their membership fees were unpaid. Unfortunately, those actions of those members have negatively impacted us who are willing to pay in advance. Sadly, we had to cancel our membership since we don’t like keeping our debit card on file especially a gym.

Very dirty pool very dirty

If you want to sweat it out here this is your spot. If you wanna drive for air conditioning facilities drive to Redlands. This place is joke.

Came for the Zumba class at 6:30 pm on Wednesday and it turned out that the instructor was there and she cancelled the class. She said she told her boss but it seems the boss didn't inform anyone else nor did they get someone to cover the class. There was nowhere on the YMCA app nor the receptionist mention it knew about the cancellation. It would be thoughtful of YMCA to announce on the app when a class is cancelled so that we don't waste gas or plan our day around an exercise class. Wasted gas and time.

What good is it to pay so little for a monthly membership if I can’t use all the amenities as I’m available… open swim varies everyday from one hour to 4 hours a day. How is it convenient to plan around just one hour a day with everything els (great way for me to not use the pool at all) … it’s my second attempt going in to use my new gym card today and I’m upset that the pool is already closed for open swim and Sundays Pool is closed and weekends they barely open the gym. To add to insult I was finally in trying to take advantage of the trip and was told to leave because I was prepared for the pool with slides and I cannot use the walking machine in slides. I hate them so far.

Staff are really friendly but that’s it for positives for me. I signed my son up for parent and child swim lessons it’s a complete waste of money and time they hire teenagers who just stand there while your baby splashes. They’re not really learning anything and the young instructors don’t give much direction or teaching, I can go to my own pool to watch my baby splash for free. Also called to speak with the director to cancel my membership which he promised would be canceled and refunded but it’s been over 2 months and not only did I not receive a refund but I’m still getting charged!

Day one, I was informed that due to the day camp director being very strict I needed to show ID to pick up my child, great. They take my ID and use it to double check the checkout list. The next day the director Jamila is completing check out, she glances at my ID, doesn't take it. Concerned, I asked her if she knew what name she was looking for, she then asks for my ID and actually uses it to check the list. Today, it was not my day to pick up my child. I find out at 730 from my child's grandmother that no one had picked her up yet. I call and talk to Jamila, she tells me she called once and it went straight to voice-mail. She then became argumentative, I understand she's got a job to do so I let her explain herself but she won't let me complete a sentence. My only goal was to have her acknowledge that her and her team will complete contact in the future and not at 7pm, hence stating this Jamila puts the phone on speaker and ignores me each time I repeat myself. I have to repeat her name several times and she still refuses to communicate. It was like speaking with someone who is refusing to coordinate. Extremely poor attitude, good planning, horrible execution. Extremely disappointing.

The place is dirty and is being run by very rude people. There were cockroaches in the bathroom. Flies everywhere while even walking thru. It did have a very nasty musty smell as well

Went in last sunday to get a gym membership and the rude employees did not help me they were talking. I waited five minutes and left. Very bad customer service.

I went to the Highland branch on 6/22/17 and I did find it nicer than the one in San Bernardino, but the reason why I am giving a two star rating is the lack of customer service. Smile when you greet guest/patrons. Have a little bit of a dialogue with your conversations. I am YMCA member, I was using the facility as an a Y A. W. A.Y member. I won't be returning to that branch at all.

I HATE THIS PLACE. THE STAFF IS RUDE AND RACIST. WHEN YOU GO IN AND SLIDE YOUR CARD THEY STILL WALK UP TO YOU LATER AND ASK IF YOU HAVE SLID YOUR CARD AND SOMETIMES THEY EVEN PULL YOUR CARD UP JUST TO CHECK