Best Tennis courts in Los Gatos, Santa Clara County for 2026

Poor customer experience. For the last two years I signed up my son to join the summer camps. This year he also took private swim lessons at the club and I took a couple of private tennis lessons with the intention to take more. We are not members of the club so I paid for non member fees which are higher as expected. Everything was fine until there was an issue that I raised through customer support on the website. I cancelled a swim lesson and they didn't pay me the refund. When I inquired about it, they told me that the policy required me to cancel 7 days in advance. This policy was never disclosed in any of the purchase flows or at the point of cancellation. Not only they refused to process the refund but they also handled it poorly with dismissive emails and really unfortunate communication. I take no issue in the cancellation policy but my issue is that it was never disclosed. I would have not cancelled the reservation if I was aware of the policy. I even searched everywhere I could (including the printed brochure) before I clicked on the cancellation button. This has left me with such poor taste in my mouth. A company that takes no feedback from the customer and treats them like numbers is good for nothing. I am wondering how I ever trusted them with my kid. We are all just $$ and numbers. Most of the staff are super young and not mature enough to really understand the point or view of the customer. Summer camps are fun but they have no issue in easily distributing sugar and the food is disgusting. We made the experience fun for my son by asking his other classmates and friends to join. If only these young kids could understand how much money I have helped them make through referrals and through my own purchases, they would treat me differently. We are nobody to them. Just $$$. I want to be part of a community and be treated differently. I am disputing the charge and sharing my feedback so you know what type of people you are dealing with here.